Reservations.com Reviews

Reservations.com has an overall rating of 1.0 based on 79 reviews. Customer feedback on Reservations.com is mixed: Reservations.com reviewers highlight positive aspects like user-friendly interface, competitive pricing, wide selection of accommodations, which strongly appeal to budget-conscious travelers and families. However, Reservations.com is often criticized for its customer service issues, occasional booking errors, limited cancellation policies.

1.0/5.0

79 reviews

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All Reservations.com Reviews (79)
oliver_Proffer96
May 25, 2026
"Total ended up being higher than expected"
I was frustrated because the price I saw at checkout wasn’t the final amount I ended up paying. Extra charges seemed to show up after the fact, so it felt like the total wasn’t really clear when I booked. With other travel sites I’ve used, like Expedia or Booking.com, the final cost is usually easier to understand before you confirm. I booked thinking I knew the full price, but that wasn’t the case. I don’t think I’ll use Reservations.com again.
christina1990
May 24, 2026
"Ended Up Finding a Better Deal Somewhere Else"
I started out checking their rates because I figured they might have a decent offer, and at first everything seemed fine. But after looking around a bit and comparing a few other places, I realized I could get a cheaper rate elsewhere. Nothing terrible about the experience, just not the best deal I found.
RandyBelland_14
May 14, 2026
"Customer service was honestly no help..."
I tried getting help with my booking, and wow... it was just frustrating!!! The person I spoke with didn’t really answer my questions, and I kept feeling like we were going in circles?? Nothing got cleared up, and I ended the chat more annoyed than when I started. Not helpful at all.....
douglasrichardson2989
May 11, 2026
"I ended up being charged more than the..."
I ended up being charged more than the price I was shown, and when I reached out to support, they just kept giving excuses instead of actually fixing it. I get that mistakes happen, but it’s only fair to honor the price customers are shown or at least make it right without making people chase for answers.
jamesshaw3411
April 29, 2026
"Booking on my phone was frustrating"
I tried booking on my phone and it was such a hassle. It took way too long, then parts of it wouldn’t load right, and I kept having to go back and retry things. Maybe it works better on a computer, I don’t know, but on mobile it was just annoying
William-cox
April 28, 2026
"Support Never Picks Up"
I tried calling support and nobody answered, which was really frustrating. I ended up having to waste extra time figuring things out on my own, that’s the last thing I wanted to deal with.
JoaneWorsham_20
April 24, 2026
"Didn’t feel trustworthy to me"
As someone who usually plans trips carefully, I was uncomfortable after booking through Reservations.com. The final price wasn’t what I thought it was going to be, and the whole process felt more confusing than it needed to be. I ended up calling the hotel myself just to make sure my reservation was actually there, which isn’t something I should have to do. Maybe other people have had better luck, but it didn’t feel legit to me, and I wouldn’t use it again.
michael_Henderson82
April 24, 2026
"The final price was a surprise"
I booked a room through reservations.com because I thought I’d found a decent rate, and I was trying to get everything handled before dinner that night. But once I got closer to checkout, the taxes and extra fees were way higher than I expected. Maybe I missed something, but it really wasn’t clear upfront, and it felt a little sneaky. I ended up feeling like the deal wasn’t much of a deal at all, and I don’t think I’d use them again.
James-larrivee
April 24, 2026
"Refund rules were honestly unclear"
I couldn’t really tell, like, whether I’d actually get a refund or not. The rules just weren’t explained clearly enough, so I ended up feeling confused about the whole thing.
LilaYoung_30
April 15, 2026
"Availability Wasn’t Accurate"
I booked a room on reservations.com because it showed as available, but later found out it actually wasn’t. I was already in a stressed mood that day, so having to call around and rearrange plans at the last minute made it even more frustrating. It’s really annoying when the site says one thing and the hotel says another. I wouldn’t really trust the availability info again.
lenatatum7002
April 12, 2026
"Poor email support"
I emailed about my booking and the replies took forever. When they did answer, it felt like they had not even read my message. Nothing was really helpful. Frustrating.
jack-Wood
April 05, 2026
"I booked a room through Reservations.com that clearly..."
I booked a room through Reservations.com that clearly showed 2 queen beds, and everything looked confirmed, so I figured we were good. Got to the hotel and suddenly they had me listed for 1 king instead. The front desk basically said the info they got was wrong and they were completely sold out. Cool, great, love that for me. It turned into a long night with no real help from customer service, and I’m not using them again.
CONKLIN
March 28, 2026
"Wasted time and energy for nothing"
I had an issue with my reservation and Reservations.com just kept passing me around like nobody wanted to deal with it. I spent so much time and energy trying to get someone to actually help, and in the end nothing got fixed and I still lost money. Really frustrating support when you actually need them.
martha_Lombardo78
March 26, 2026
"Booking ads used to be clearer"
I feel like the ads used to be a lot more straightforward. This one was unclear and came across as misleading when I tried to book
JasmineDesmarais_06
March 26, 2026
"I booked expecting the confirmation to come..."
I booked expecting the confirmation to come through like usual, but it never showed up. When I got to the hotel, they had no record of it either, which was stressful. I’m usually careful about having proof of Reservations.com because I don’t like taking chances with travel plans, so this was a real headache
thelma_William88
March 22, 2026
"i didn’t realize this was a third-party site..."
i didn’t realize this was a third-party site until after the fact. It really wasn’t made clear, which was frustrating
RhondaPryor_79
March 20, 2026
"I never heard back"
I reached out to customer service a few times, but no one ever got back to me. From my experience, it felt like my messages were just being ignored, which was frustrating.
rita1980
March 11, 2026
"I booked a hotel through Reservations.com because..."
I booked a hotel through Reservations.com because the price seemed decent at the time. The checkout page looked standard to me, but afterward I noticed some extra service fees that I really don’t remember being made all that obvious.
In the end, the total was higher than what I probably would’ve paid if I had just booked directly with the hotel. I reached out to support, but they weren’t very helpful and mostly just repeated the policy back to me.
Maybe I missed something in the fine print, but it still felt kind of sneaky and frustrating. I don’t think I’ll be using them again.
Amanda.funderburke
March 02, 2026
"Still waiting for my refund"
I booked through Reservations.com and ended up having to cancel because my schedule got messed up last minute. They told me the refund was on the way, so I tried to be patient, but it’s been weeks now and I still haven’t seen anything. I’ve contacted support a few times, and they just keep giving me the same answer, which doesn’t help. Maybe I should’ve followed up sooner, but I was busy and figured it would be handled by now. Really frustrating experience, and I don’t think I’ll use them again.
kristen1980
March 01, 2026
"I booked a room thinking I had..."
I booked a room thinking I had the total figured out, but then extra fees suddenly showed up at confirmation. It felt misleading, especially because they weren’t easy to spot earlier. On top of that, I had to wait in a queue just to get help sorting it out, which made the whole thing even more annoying. I probably wouldn’t use it again unless they make the pricing a lot clearer upfront.

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Reservations.com Q&A

I recently made a reservation for a room on the Sonesta ES Suites website, but I was redirected to Reservation.com without my knowledge. After checking in, I realized this.

ClaytonPowell
March 13, 2019

“I've had the same experience. reservations.com clearly takes advantage of many unsuspecting Canadians in this manner. They show no effort to assist when confronted with this deceptive practice. It's truly a shady organization.”

How is reservations.com able to stay in business despite clearly engaging in fraudulent activities? Additionally, how have individuals managed to successfully obtain their refunds?

BernicePeters
June 03, 2020

“This company is notorious for imposing excessive regulations on law-abiding individuals. It's unbelievable how they managed to deceive me with a bait and switch tactic. I can only imagine the number of less tech-savvy individuals they have tricked and who are now reluctant to go through the complicated process of reclaiming their funds.”

JessieSteward
December 01, 2019

“Just like other scams, these individuals operate right on the edge of legality (likely with a significant portion of their profits being funneled to unscrupulous lawyers). I believe, and certainly hope, that this type of business will eventually be outlawed, preferably sooner rather than later, to prevent more people from falling victim to their deceit. Eventually, like all scams, this business will fade away, but unfortunately, they have already managed to deceive numerous individuals before collapsing.”

MarleneHansen
August 09, 2019

“It is highly unlikely to retrieve the money. They are simply untrustworthy individuals!”

AliciaFord
March 03, 2019

“They won't do anything for their customers. I will never use this booking company again.”

Is it possible to cancel a reservation immediately?

Ella.Castillo
July 24, 2021

“No, you cannot cancel because they are not the hotel you originally booked with. They pretend to be the hotel and then proceed to steal your money, and possibly even more.”

purplewolf625
June 03, 2020

“No, they ended up waiting for an entire month before finally receiving a refund, and to make matters worse, they were also hit with an additional fee.”

Jeff.Green
October 17, 2019

“Unfortunately, cancellation is not an option. I immediately contacted them within 5 minutes of completing the reservation.”

What is the reason behind your fraudulent behavior?

happylion578
February 20, 2020

“One method to gather $20 from every unsuspecting individual who ultimately makes a hotel reservation via this fraudulent website.”

Timmothy.Welch
February 07, 2020

“The charge of $19.99 is not disclosed when you contact them to make a reservation, and you have to search extensively on their website to locate it. It's quite unethical.”

Eddie.Ray
November 16, 2019

“This company is extremely misleading and tends to overcharge. Moreover, their customer service is highly unhelpful when contacted. I strongly advise against doing any business with them!”

Kylie.Carlson
September 17, 2019

“The fees and taxes charged by this company were actually higher compared to what was stated on the hotel's official website. Additionally, they refused to refund a $15 fee, but did propose to waive it if I decided to proceed with the reservation. This company is clearly engaging in deceptive practices.”

LloydDaniels
April 10, 2019

“We do not provide refunds for reservation fees in the event of a booking cancellation.”

ARE YOU ALL SCUM THAT WORK AT RESERVATIONS.COM OR ARE SOME OF YOU AWARE THAT THE SERVICE IS JUST A SCAM HIDDEN BEHIND WHAT YOU CALL A SERVICE?????

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